The Firm
LEGAL STRUCTURE
RR&CO is registered with The Law Society and is authorised & regulated by the Solicitors Regulation Authority (SRA) and acts in accordance with the SRA Rules, with SRA number 421026 practising law under the trading name RR&CO. RR&CO's registered office is The Shard 24th Floor, London SE1 9SG. RR&CO’s VAT number is GB855954085.
RR&CO PTE. LTD. (UEN 202026099R) is registered with the Ministry of Law Singapore as a Foreign Law Practice with Licence no. LSRA/FLP/2020/00008. RR&CO PTE LTD’s registered office is Marina Bay Financial Centre Tower 1, Level 11, 8 Marina Blvd, 018981 Singapore.
RR&CO STANDARD TERMS & CONDITIONS ARE APPLICABLE
All services and advices provided by RR&CO and RR&CO PTE LTD are subject to our terms and conditions of business, including in particular limitations and exclusions of liability.
Complaints Handling Procedure
RR&CO’s Complaints Handling Procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure in our terms and conditions of business (this is a link to our process), see §1.4, which we quote in full below for ease of reference:
1.4 Complaints
1.4.1 If you have any complaints in relation to our standard of service or our invoice for such service, please contact Mr. R. H. Ridley the designated Complaints Officer. In the first instance our Complaints Officer will endeavour to resolve the complaint internally. If this proves unsuccessful the next stage is mediation before an independent CEDR accredited solicitor nominated by RR&CO.
1.4.2 Please contact us if you would like a full copy of the complaints procedure.
1.4.3 For information on the role of the Legal Complaints Service or the Office for Legal Complaints please visit the website of the Solicitors Regulation Authority at www.sra.org.uk.
Making a complaint will not affect how we handle your legal case.
Details about how and when a complaint can be made to the Legal Ombudsman
What to do if we cannot resolve your complaint: The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your legal case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
(a) Within six months of receiving a final response to your complaint; and
(b) No more than six years from the date of act/omission; or
(c) No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. Their contact details are below:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00 (UK time)
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Further guidance from the Legal Ombudsman on this topic can be found here on their website.
Details about how and when a complaint can be made to the SRA.
What to do if you are unhappy with our behaviour: the Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Please visit the SRA website to see how you can raise your concerns with the Solicitors Regulation Authority.
Getting in touch
We at RR&CO know that finding the right solicitor to assist in resolving your dispute is a choice not to be taken lightly. That’s why we are happy to discuss your matter and requirements on the phone or by email, to understand your needs, the scope of your goals, and your budget. We are truly available 24/7 from our Offices in London and Singapore.
Call US on +44 (0) 207 816 5496 (LONDON GMT/BST) ▸
Call US on +65 (0) 6653 4202 (Singapore GMT+08:00) ▸
EMAIL THE TEAM ▸
WEBSITE CONTENT DISCLAIMER
We really hope you enjoy the content on our website. However, please note that the information posted on it is for general information purposes only and, at times, may be incomplete, out of date or inaccurate. It does not claim to be comprehensive or provide legal or other advice.
Case studies, articles and other publications on this site are current as of their date of publication and do not necessarily reflect the present law or regulations. For these reasons, we do not intend the information on or downloaded from this site to supplement or be a substitute for the expertise and judgement of your independent legal advisor.
Any reliance on this information is solely at your own risk. Accordingly, to the fullest extent permitted by applicable law, we exclude any liability or responsibility for any loss which may arise from reliance upon information appearing on this site or arising from access to or use of information posted on or downloaded from this site.
Instruct us to gain up-to-date legal advice, budgeted action plans and targeted resolution strategies for your matters - law@rrco.co.uk. We look forward to assisting you.
Anti-money laundering
In the UK and Singapore, we are under a duty to identify clients to satisfy applicable anti-money laundering legislation. Upon receipt of instructions, we are required to identify both our client and (where applicable) the client’s beneficial owner or owners and verify those identities. It may be appropriate for us to ask you for evidence of identity or other information, which we will retain. If satisfactory evidence or information is not provided within a reasonable time of our request we may have to stop acting for you.
Professional indemnity insurance
In England & Wales and Singapore, we are required to have in place professional indemnity insurance. In accordance with Provision of Services Regulations 2009 (in England & Wales) and Legal Profession (Law Practice Entities) Rules 2015 (in Singapore), RR&CO's professional indemnity insurer is W.R. Berkley UK Ltd at 14th Floor, 52 Lime Street, London, EC3M and the policy number is RL195Q23A000. Notification of a claim (if it cannot be amicably resolved with RR&CO) can be made to W.R. Berkley UK Ltd. This insurance covers RR&CO practising out of England and Wales and RR&CO PTE LTD practising out of Singapore, and extends to acts and/or omissions wherever in the world they occur.
UK – Financial Services and Markets Act 2000
RR&CO are not authorised by the Financial Conduct Authority of the UK to conduct regulated activities under the Financial Services and Markets Act 2000 (FSMA). The Law Society is our designated professional body for the purposes of FSMA.